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How dj999 Handles Your Personal Information

Your account data belongs to you. This page explains exactly what we collect when you use dj999, how we store it, and what rights you have over it — including how to request access or deletion.

Account Data ProtectionbKash & Nagad PrivacyYour Right to AccessData Deletion Requests
dj999 How dj999 Handles Your Personal Information
PRIVACY CONTACT PATHS

Reach Us About Your Data

Email Support Send your data access or deletion request to our support email. We respond to privacy queries within a reasonable timeframe and confirm receipt of every request.
Live Chat Open the live chat from your account dashboard to speak with our support team directly about any privacy concern, including wallet data queries for bKash or Nagad.
Account Settings Some data preferences — like communication opt-outs and cookie choices — can be managed directly inside your account settings without contacting support.
HOW WE PROTECT IT

Security, Cookies, Retention and Your Controls

We use SSL encryption across every page and account action on dj999. Your session data and payment details are never stored in plain text, and access to account records is restricted to authorised personnel only.

Cookie Use We use session cookies to keep you logged in and analytics cookies to understand how the lobby is used. You can adjust cookie preferences from the banner on your first visit or inside account settings.
Account Security Login attempts trigger OTP verification to your registered mobile number. Suspicious activity — like a new device or unfamiliar location — prompts an additional verification step before access is granted.
Data Retention We keep your account and transaction data for as long as your account is active and for the period required by applicable financial regulations. When you close your account, we begin the deletion process for data we are not legally required to retain.
Request a Change You can request a copy of your personal data or ask us to correct inaccurate details at any time. Contact our support team via live chat or email and we will handle your request in line with applicable data rules.

Common Questions About Your Data on dj999

Here are the questions we hear most often about how your personal information is handled. If your question is not covered here, reach us through live chat or email.

We collect your registration details, contact information, device data, and the payment identifiers you use — such as your bKash or Nagad mobile number — to process transactions and verify your account.

Your wallet details are shared only with the relevant payment processor — bKash, Nagad, or Rocket — and only to the extent needed to complete your deposit or withdrawal. We do not sell this data.

Contact our support team via live chat or email with your account details and a data access request. We will verify your identity and provide the relevant information within a reasonable timeframe.

Yes. You can request deletion of your account data at any time. We will remove what we are not legally required to retain and confirm once the process is complete.

Transaction records tied to bKash, Nagad, and Rocket payments are kept for the period required by applicable financial regulations in the regions where we operate, then deleted or anonymised.

We use session and analytics cookies. You can manage your cookie preferences from the consent banner on your first visit or at any time through your account settings page.
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Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.